Intrinsic Status
No problems to report
All web, email, and DNS servers are functioning normally.
Down time - Resolved
Monday, January 25, 2010 @ 2:33 PM EST
The problem was due to a mis-configuration on the server. All services have been restored. We apologize for the inconvenience.
Down time
Monday, January 25, 2010 @ 2:25 PM EST
We are currently experiencing a probllem with one of our Rackspace servers. Not all users are affected. We are looking into this and will post an update shortly.
Connectivity issues - Resolved
Friday, December 18, 2009 @ 5:42 PM EST
The connectivity problems have been resolved. You may experience some slowness for the next little while as queued mail is handled.
Connectivity issues
Friday, December 18, 2009 @ 4:51 PM EST
We are currently experiencing connectivity problems with our mail servers. Not all users are affected. We are looking into this and will post an update shortly.
Delays for incoming email - Resolved
Monday, March 9, 2009 @ 2:16 PM EST
The problem which was causing delays for incoming email has been resolved.
Delays for incoming email
Monday, March 9, 2009 @ 1:03 PM EST
Delays of up to an hour may be experienced for incoming email. We are working to resolve this issue and will post an update when the problem is corrected.
Web server move - 30 minutes of downtime this Sunday morning, November 16 from 12:30 AM to 1:00 AM
Our co-location facility, Rackspace, is moving our web and database servers to a new location in their datacentre and will be powering things down at 12:30 AM this Sunday. Downtime is estimated at 30 minutes. Email service will not be affected.
Email slowness - Resolved
Monday, April 28, 2008 @ 02:42:18 PM EST
The connectivity issues causing delays and errors when access email services have been corrected.
Email slowness
Monday, April 28, 2008 @ 01:03:56 PM EST
Some users may experience slowdowns when accessing email via Webmail, POP3, and IMAP. Internal server errors may also be encountered when using webmail. We are working to resolve this issue quickly. Our appologies for the inconvenience.
Hard disk replacement - Resolved
Sunday, December 9, 2007 @ 11:58:25 PM EST
The server's hard disk has been replaced and the web server is back online. Our appologies for the downtime.
Hard disk replacement
Sunday, December 9, 2007 @ 5:21:13 PM EST
The issues with the primary hard disk in one of our web servers that were identified 2 weeks ago are persisting. While the server is still working normally, we feel it's best to be proactive and replace the disk at an off-peak hour. We will be replacing the drive tonight begining at 10PM. Estimated downtime is 2 hours. We will post again when the server is back online. This will not affect all customers and email service will not be interrupted.
Hard disk errors
Wednesday, November 28, 2007 @ 12:42 PM EST
The primary hard disk in one of our web servers is showing signs of an imminent failure. Contact us if you're experiencing problems. Email service will not be affected.
Emergency server replacement - Resolved
Wednesday, October 31, 2007 @ 7:58 PM EST
The server issues have been resolved and things are back to normal. Sorry for the downtime. Happy Halloween!
Emergency server replacement
Wednesday, October 31, 2007 @ 6:35 PM EST
A hardware failure is causing downtime for some customers. The motherboard in one of our servers has failed and we are currently moving the disk drives to a new chassis. An update will be posted here when the server is back online.
Delays when sending email - Resolved
Wednesday, August 15, 2007 @ 4:36 PM EST
The problem which was causing delays when sending email has been resolved.
Delays when sending email
Wednesday, August 15, 2007 @ 12:32 PM EST
Delays may be experienced when sending email, as well as errors while trying to send. We are working to resolve this issue and will post an update when the problem is corrected.
Server migration complete - time for a full backup
We've finished moving over to a new server. The new server is still located at Rackspace and will provide the same reliable connectivity and excellent up-time ... plus it's brand new so we shouldn't have any hardware problems for years to come.
Now that the new server is fully configured, a complete backup is going to be performed on Friday, August 10 from 12 AM to 4AM. If the drive ever crashes, we will be able to quickly replace it, upload the most recent copy of your site, and be back in action quickly. The server must be taken off-line to perform this backup. Email service will not be affected. We appologize for the downtime, but feel that this is a necessary precaution to ensure reliable service.
IMAP Latency - Resolved
Monday, June 4, 2007 @ 11:49 PM EST
The connection issues from this afternoon have been resolved. Sorry for the inconvenience. The problem was caused by a chain of outages with major internet service providers which began last Friday and continued over the weekend, causing a massive backlog of requests which queued on the mail servers. We've taken steps to ensure the load balancers will be able to handle this kind of a situation in the future.
IMAP Latency
Monday, June 4, 2007 @ 4:36 PM EST
Some email users have reported experiencing slowness and disconnections while checking email via IMAP. We are currently working to troubleshoot why this is occurring. We are investigating every possible angle and expect to have a resolution shortly. We sincerely apologize for any inconvenience that this may be causing you or your company.
Blackberry forwarding issues - Resolved
Wednesday, February 14, 2007 @ 8:06 PM EST
We have implemented a workaround so that mail being forwarded to Blackberry accounts is now routed through an alternate set of servers, rather than our usual forwarding system. The forwarding issues should now be resolved.
Thanks for your patience. We are continuing our investigation of this issue and will be working with RIM to determine why it arose in the first place and what can be done to prevent it in the future.
Blackberry forwarding issues
Tuesday, February 13, 2007 @ 10:51 PM EST
For the past 24 hours we have been experiencing problems with forwarding email to Blackberry devices. RIM is throttling these emails, which is causing delays in email delivery times to Blackberry devices. We are working on trying to resolve this problem, but so far RIM has not been very cooperative. We will continue to work on contacting the right people at RIM and we will do everything we can to restore the ability to forward email to Blackberry devices as soon as we can.
We apologize for any inconvenience this has caused.
Mail Queue - Resolved
Wednesday, January 31, 2007 @ 7:51 PM EST
The issue causing mail delays for some users has been resolved. Email service is back to normal.
Mail Queue
Wednesday, January 31, 2007 @ 1:03 PM EST
An issue affecting only 2% of users is causing a mail queue, meaning the delivery of messages is delayed. No email will be lost and we are working to correct this issue as soon as possible.
